How ClinSurge Research collects, uses, and protects your personal information.
ClinSurge Research ("ClinSurge," "we," "us," or "our") is committed to protecting the privacy of the individuals who visit our website and engage with our clinical research services. This Privacy Policy explains what personal information we collect through this website, how we use and safeguard it, and the choices and rights you have.
This policy applies to information collected through this website and related communications (such as inquiry forms and email). It does not apply to third-party websites we may link to, or to information governed by a study-specific consent form.
Information you provide to us. When you submit a contact form, a study-interest form, or otherwise reach out to us, we collect the information you choose to give us — typically your name, email address, telephone number, and the contents of your message.
Information collected automatically. When you visit our website, our hosting provider automatically logs limited technical information, such as your IP address, browser type, device information, and the pages you view. We also use analytics tools, including Google Analytics, that collect information about how you interact with our website — such as the pages you visit, time spent on the site, and the site or link that referred you — generally through cookies. This information is used to operate and secure the website and to understand and improve how it is used.
Cookies and similar technologies. We use cookies and similar technologies to operate our website, understand how it is used, and improve our services. These include:
You can control or disable cookies through your browser settings, and you can opt out of Google Analytics using Google's opt-out browser add-on. Disabling some cookies may affect how the website functions. Where required by law, we will request your consent before placing non-essential cookies. Interactive maps on our Locations page are provided using OpenStreetMap.
We use the personal information we collect to:
We collect and use your personal information with your consent, which you provide by submitting a form or contacting us, or as otherwise permitted or required by applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable to personal health information, the Personal Health Information Protection Act, 2004 (PHIPA) of Ontario. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice.
We do not sell your personal information. We may share it only in the following limited circumstances:
We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. Our website is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, to maintain appropriate records, and to meet our legal and regulatory obligations, after which it is securely deleted or de-identified.
Subject to applicable law, you have the right to request access to the personal information we hold about you, to request corrections, and to withdraw your consent to our continued use of it. To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
Our website is not directed to children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Material changes will be reflected on this page.
If you have questions about this Privacy Policy or how your personal information is handled, or to exercise your privacy rights, please contact our Privacy Officer:
ClinSurge Research
Email: research@clinsurge.ca
Phone: 1-844-756-5646
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or, for matters involving personal health information, the Information and Privacy Commissioner of Ontario.